Returns Policy
1. Contacting Us for Returns: If you encounter any issues with your purchase, please contact us within three days of receiving the item. Our support team will guide you through the return process.
2. Inspection of returned items: We are committed to ensuring the quality of our products. If you wish to return an item, our team will conduct a thorough inspection to determine its condition and whether it meets our return policy criteria. Please note that collection of items will incur charges.
3. Return Criteria: To be eligible for a return, the item must be in its original condition, with all accessories and packaging intact. Returns that do not meet these criteria may be subject to restocking fees or may be declined.
4. Refund or Replacement: Based on the inspection results, we will offer you the choice of a refund or a replacement for your returned item. Refunds will be processed according to our refund policy.
Please note that certain products, such as bespoke or personalised, or those marked as non-returnable, may not be eligible for returns.
We value your satisfaction and strive to make your shopping experience with Ribble Vallley Crafted as smooth as possible. If you have any questions or need assistance with your order, please don't hesitate to contact our friendly customer support team.
Refund Policy
Effective Date: 01/10/2023
1. Refund Eligibility
1.1. Ribble Valley Crafted offers refunds under the following circumstances:
- Defective or damaged products
- Products not as described
- Change of mind within three days of purchase, subject to conditions outlined in Section 2.
1.2. Refunds are not available for:
- Services that have already been rendered.
- Products that have been used or altered in any way. - Products not returned in their original packaging. - Products damaged due to customer mishandling.
2. Refund Procedure
2.1. To initiate a refund request, please contact our customer support team at louise@ribblevalleycrafted.co.uk within three days of receiving your order.
2.2. For change of mind refunds, the following conditions apply:
- The product must be in its original condition and packaging.
- Customers are responsible for return shipping costs.
- A restocking fee of [percentage]% may be deducted from the refund.
2.3. For defective or damaged products, please provide clear photos or documentation as proof when contacting customer support.
2.4. Once your refund request is approved, we will process the refund within [number] business days.
3. Payment Method for Refunds
3.1. Refunds will be issued in the same form as the original payment. If the original payment method is not available or applicable, an alternative method will be used.
4. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
louise@ribblevalleycrafted.co.uk or on telephone number 07731379661.
5. Amendments to the Refund Policy
Ribble Valley Crafted Ltd reserves the right to amend this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.